Refund policy

Every search costs us money to run — provider or compute cost is incurred the moment a faceprint is compared against the index. Because that cost is real and immediate, our refund policy is specific about what can and cannot be returned.

Credits are non-refundable once used

A credit is “used” the moment a search runs against the index, whether or not the search returns matches. A search that returns zero results still consumed the compute to check, so it still consumes the credit and is not refundable. This is stated at checkout, and you confirm it before paying.

What we will refund

• An accidental duplicate charge, or a charge you did not authorise — contact us and we will reverse it.
• A search that failed on our side before returning results — the credit is returned to your balance automatically, so there is nothing to refund.
• Unused credits from a one-off pack, at our discretion, where no searches have been run against the purchase.

Subscriptions

You can cancel a monthly or yearly subscription at any time; it stops renewing at the end of the current billing period. We do not pro-rate or refund the current period, and credits already granted for the current period remain non-refundable once used.

Chargebacks

If you believe a charge is wrong, contact us first — we resolve legitimate billing errors quickly. Opening a chargeback for credits that were used, after agreeing to this policy at checkout, is a breach of these terms and may result in account termination.

How to reach us

Email support@sherlockaiface.online with your account email and the charge date.